Doodseker is an authorised financial services provider (FSP No. 56073).
1. Interpretation and Definitions
1.1Unless otherwise stated in this Privacy Policy:
1.1.1The headings used in any clause will not be used in the interpretation of that clause;
1.1.2Words or expressions defined in a clause of this Privacy Policy shall bear the same meaning throughout the entirety of this Privacy Policy;
1.1.3Any reference to the term “written notice” shall include notice given by way of Electronic Communication.
1.2Any word, term, definition, phrase or expression used anywhere in this Privacy Policy shall include all genders; refer to natural persons and juristic persons; and the singular shall include the plural.
2.In this Privacy Policy, any reference to “Doodseker” shall refer to one or more of the entities, affiliates or subsidiaries of Doodseker operating in the Republic of South Africa.
3.Unless otherwise specified in this Privacy Policy, the following definitions shall be used:
3.1 Doodseker
refers to Doodseker (Pty) Ltd, an authorised Financial Services Provider (FSP No. 56073) with registration number: 2025/579040/07. Doodseker is a duly incorporated private company as envisaged in Section 8(2)(b) of the Companies Act No. 71 of 2008.
Doodseker’s particulars are as follows: Physical Address: 36 Alkantrant Rd, Lynnwood Corporate Park, Lynnwood Manor, Pretoria, Gauteng Contact Number: 087 377 1900 Email Address: info@doodseker.co.za
3.2 Consent
refers to any voluntary, specific, and informed expression of will in terms of which permission is given for the Processing of Personal Information.
3.3 Data Subject
shall have the meaning ascribed thereto in Section 1 of POPIA.
3.4 Electronic Communication
shall have the meaning ascribed thereto in Section 1 of the Electronic Communications and Transactions Act No. 25 of 2002.
3.5 FAIS
refers to the Financial Advisory and Intermediary Services Act No. 37 of 2002.
3.6 Information Regulator
refers to the independent statutory body established in terms of Section 39 of POPIA. The Information Regulator is empowered to monitor and enforce compliance with both the POPIA and PAIA by public and private bodies in South Africa. Its functions include investigating complaints, conducting audits, issuing enforcement notices, and promoting awareness of data protection and access to information rights.
3.7 PAIA
refers to the Promotion of Access to Information Act No. 2 of 2000 including all schedules, regulations and promulgations made thereunder from time to time.
3.8 Personal Information
refers to any information relating to an identifiable, living natural person or a juristic person, including but not limited to names, contact details, identity numbers, biometric data, health or financial information, opinions, or correspondence.
3.9 POPIA
refers to the Protection of Personal Information Act No. 4 of 2013 including any regulations, schedules or promulgations made thereunder from time to time.
3.10 Processing
refers to any operation or set of operations performed on Personal Information, whether or not by automated means, including collection, receipt, recording, organisation, storage, updating, retrieval, use, dissemination, or destruction.
3.11 Special Personal Information
shall have the meaning ascribed thereto in Section 26 of POPIA.
4. Purpose and Objectives
4.1Doodseker offers credit life insurance and funeral policies. In the course of providing our products and services, Doodseker collects and Processes Personal Information in accordance with applicable South African laws, including POPIA and FAIS.
4.2Doodseker remains committed to protecting the privacy, confidentiality, and security of the Personal Information disclosed to us and to ensuring that such information is processed lawfully, transparently, and responsibly.
4.3This Privacy Policy describes how Doodseker collects, uses, discloses, retains and protects your Personal Information, in accordance with POPIA and other relevant laws.
4.4The Privacy Policy applies to any website, application, form, document, product or service which references this Privacy Policy. It also supplements any other relevant privacy policy which may apply in respect of the Processing of Personal Information by any entity affiliated with Doodseker.
5. Collection of Personal Information
5.1Doodseker collects Personal Information about you and any other person whose details are provided to Doodseker in accordance with the relevant laws, either:
5.1.1Directly from you when you complete a product or service application form, electronically, telephonically or by way of a hard copy;
5.1.2Indirectly from you when you interact with us electronically by way of our website, applications, or social media channels, which may include the collection of metadata (data about data);
5.1.3From employers and other contracted entities in the context of any life and funeral insurance policies; and
5.1.4Where relevant, from third-party sources, such as other entities within the Group, financial intermediaries that are representatives of Group entities or have intermediary agreements with Group entities, public databases, data aggregators, other financial institutions, credit bureaus, and fraud prevention agencies.
5.2Doodseker shall also collect your information where you have only partially completed and/or abandoned any information which you began to apply to on Doodseker’s website and/or other online forms. Given that Doodseker already considers you a customer at such stage, Doodseker may use this information to contact you in order to remind you to complete outstanding information.
6. Collection of Information by Third Parties
6.1Owners or information-system-administrators of third-party websites that have links to the Doodseker website, may collect Personal Information of you when you use these links. Doodseker does not control the collection or use of Personal Information by third parties, and this Privacy Policy does not apply to third parties. Doodseker does not accept any responsibility or liability for third-party policies or your use of a third-party application, platform or service.
6.2Doodseker uses social networking services such as Facebook, WhatsApp, Instagram and X (previously Twitter) to communicate with the public and Doodseker’s clients. When you communicate with Doodseker through these services, that social networking service may collect your Personal Information for its own purposes. These services may track your use of our digital channels on those pages where the links are displayed. Where you are logged into third-party services, including Google services, while accessing or using our digital channels, tracking technologies used by those third parties may link your activity on our digital channels to your profile or account with the relevant service provider. These services have their own privacy policies which are independent of Doodseker’s Privacy Policy and practices. Please ensure that you fully acquaint yourself with the terms of any such third-party privacy policies and practices.
6.3Doodseker will only provide data to third-party information exchange services with your express consent.
7. Information Collected
7.1Your relationship with Doodseker determines the exact nature of the Personal Information Doodseker Processes, and the purpose for which such Personal Information is collected and used. Doodseker Processes your Personal Information as part of its obligations as an insurer, the Personal Information Doodseker may Process includes the following:
7.1.1Information about you such as your name, identity number, age, gender, date of birth, nationality, occupation, lifestyle, health status, medical history and any existing conditions of each person insured. In the event of a claim, Doodseker may also collect Personal Information from you about the claim and any relevant third parties. Doodseker acknowledges that information about your health is Special Personal Information. Note that Doodseker shall use said information strictly in accordance with applicable laws and for insurance purposes (including assessing the terms of the insurance contract, dealing with changes to the policy and/or dealing with claims);
7.1.2Contact information such as your email, address, phone number and postal address;
7.1.3Online information such as cookies and IP address, if you use Doodseker websites, apps and/or social media channels;
7.1.4Financial information such as information related to payments you make or receive in the context of an insurance policy or claim and information regarding your income, expenses, assets, liabilities, investments, retirement and other financial provisions in the context of providing financial advice and intermediary services;
7.1.5Contractual information such as details regarding the policies you hold and with which insurer you hold such;
7.1.6Health information such as smoker status, medical-related issues relevant to a policy or a claim you have made.
7.2Doodseker may require your consent to Process your Personal Information. Where you have provided consent for the Processing of your Personal Information for a specific purpose, you may withdraw such consent at any time by providing Doodseker with written notice of such withdrawal. Any withdrawal of consent will not affect the lawfulness of any Processing undertaken prior to the withdrawal, nor will it affect any Processing of Personal Information that is permitted or required by law without consent.
7.3You may choose not to provide Doodseker with your Personal Information, which may result in Doodseker being unable to provide you with specified products or services or may require Doodseker to decline or terminate the proposed business relationship with you. Certain categories of Personal Information, particularly information required for regulatory, legal, compliance, or verification purposes, are mandatory and must be provided to Doodseker to comply with applicable laws and regulations.
8. Doodseker’s Use of Your Information
8.1Doodseker is required to Process your Personal Information to comply with applicable legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, and related compliance legislation. This may include verifying your identity, as well as the identity of any beneficial owner, controlling person, authorised representative, or other relevant associated party. Doodseker is also required by applicable laws and regulations to maintain records of interactions, transactions, and dealings with clients for prescribed retention periods.
8.2In order for Doodseker to provide clients with the financial products and services they have requested and to communicate important information or changes relating to such products and services, Doodseker is required to Process the Personal Information of clients, their representatives, beneficial owners, controlling persons of entities, business contacts, employees of clients and service providers.
8.3To the extent permissible by law, Doodseker may use your information:
8.3.1To provide you with financial products and services, and maintain the business relationship with you;
8.3.2To provide you with financial advice and intermediary services;
8.3.3To conclude and administer your application, which may include underwriting;
8.3.4To execute a transaction in accordance with your request;
8.3.5To assess, check, and process claims;
8.3.6To meet contractual obligations with you or take steps necessary for the conclusion of a contract with you;
8.3.7In relation to administering any securities you may hold in respect of a juristic entity;
8.3.8To comply with legislative and regulatory requirements, including codes of conduct and requirements of our regulators (including the Financial Sector Conduct Authority and Prudential Authority);
8.3.10For the detection and prevention of unlawful activity, fraud, money-laundering and loss, including as part of party due diligence required under applicable laws and in terms of Doodseker’s policies;
8.3.11For debt recovery or debt tracing;
8.3.12For purposes of online login and authorisation;
8.3.14To perform any risk analysis or for purposes of risk management;
8.3.15To record and/or monitor and have access to your telephone calls (i.e. voice recordings), correspondence and Electronic Communications to/with Doodseker (or any of our employees, agents or contractors) to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention;
8.3.16To maintain the security of our digital channels and systems;
8.3.17For statistical analysis and research purposes;
8.3.18For audit and record-keeping purposes;
8.3.19For purposes of proof and legal proceedings;
8.3.20To enhance your experience when interacting with Doodseker and to improve our offerings to you;
8.3.21To share with other entities of Doodseker, so that Doodseker may market financial products and services deemed similar in nature;
8.3.22To conduct market research and provide you with information regarding products and services from time to time via email, telephone or other means;
8.3.23To process and effect your marketing preferences;
8.3.24For any purpose related to and compatible with the above.
9. Information Sharing
9.1Doodseker shall only share your Personal Information with third parties if there is a legal obligation to do so. Doodseker may disclose the Personal Information you provide to Doodseker to the following entities:
9.1.1Third-party service providers that assist with support or are involved in the provision, administration, management, operation or delivery of Doodseker’s financial products, services and related financial advice;
9.1.2Other third parties in relation to the purposes set out under the previous section (How We Use Your Information);
9.1.3Other insurers, public bodies and law enforcement (either directly or through shared databases) for fraud detection and prevention; and
9.1.4Insurers and reinsurers who provide insurance and reinsurance services to Doodseker and for each other. Insurers and reinsurers will use your Personal Information to decide whether to provide insurance and/or reinsurance cover, assess and deal with insurance and reinsurance claims, and to meet legal obligations.
9.2Doodseker has entered into contractual arrangements with insurers and reinsurers and may disclose identifiable customer Personal Information to such parties where necessary for the provision, administration, underwriting, and management of insurance and related services. Where applicable and where consent has been obtained or disclosure is otherwise permitted by law, the names of participating insurers and reinsurers are:
9.2.1King Price Life Insurance Ltd (Registration number: 1948/029011/06).
9.3Doodseker has entered into contractual arrangements with online payment service providers and may disclose identifiable customer Personal Information to such entities where necessary to facilitate, process, verify, or administer payments and related transactions. Where applicable and where consent has been obtained or disclosure is otherwise permitted by law, the names of participating payment service providers are:
9.4Doodseker has entered into contractual arrangements with administration service providers and may disclose identifiable customer Personal Information to such parties where necessary for the provision, administration, and management of administration and related services. The ADSOL portal facilitates communication between the Administrator, Insurer and Client. Where applicable and where consent has been obtained or disclosure is otherwise permitted by law, the names of participating administration service providers are:
9.5Doodseker may, subject to your Consent, Process and share your Personal Information for the purpose of facilitating your membership to a loyalty or rewards programme. Your Personal Information may also be shared with third-party suppliers from time to time for the purpose of facilitating and providing benefits to you by way of a loyalty or rewards programme or when needed to fulfil contractual obligations to and in favour of you.
9.6Doodseker shall not sell, rent, lease or trade your Personal Information to any third party. Doodseker will share information about you with financial advisers that are authorised Doodseker representatives or have intermediary agreements with Doodseker.
9.7Doodseker shall disclose your Personal Information to third parties where such disclosure is required to comply with:
9.7.1Any relevant legislation;
9.7.2Any legal process; and
9.7.3The requirements of any applicable regulatory authority.
9.8Doodseker may, for legislative purposes, share information with its stakeholders and business partners (e.g. demographic data) in a manner that does not identify the persons to whom the information applies. Doodseker shall not disclose your Personal Information to third parties unless there is valid Processing ground as set out in section 11 of POPIA.
10. Cross Border Information Sharing
10.1Doodseker may disclose your Personal Information which may be situated outside of the Republic of South Africa (RSA) in jurisdictions that may not have similar data protection laws to the RSA. In this regard, Doodseker may transfer your Personal Information to service providers outside of the RSA for storage or Processing on Doodseker’s behalf subject thereto that Doodseker shall not send your information to a country that does not have information protection legislation similar to that of the RSA, unless Doodseker have ensured that the recipient agrees to effectively adhere to the principles for Processing of information in accordance with POPIA.
11. Security and Storage of Information
11.1Doodseker intends to protect the integrity and confidentiality of your Personal Information. Doodseker has implemented appropriate technical and organisational information security measures (including, but not limited to, using encryption for transmission of credit card numbers) to keep your information secure, accurate, current, and complete.
11.2Where third parties are required to Process your Personal Information for the purposes set out in this Privacy Policy, or for any other lawful purpose, Doodseker will ensure that such third parties are contractually bound to implement and maintain appropriate technical and organisational security measures to protect your Personal Information. Doodseker will also take reasonable steps to ensure that such security measures are equivalent to, or consistent with, the standards applied by Doodseker.
11.3Your Personal Information shall only be retained and used for as long as is necessary to fulfil the purposes for which it was collected, or as long as retention is required or permitted by applicable law. This includes retention for legal, regulatory, compliance, fraud prevention, and legitimate business purposes. Once your Personal Information is no longer required for these purposes, it will be securely deleted, destroyed, or anonymised in accordance with applicable laws and Doodseker’s internal retention policies.
12. Right of Access to Information
12.1PAIA together with POPIA offers an individual the right to access information held by a public or private body. This right may be exercised in accordance with Doodseker’s PAIA manual.
13. Correction of Information
13.1In accordance with the provisions of POPIA, you have a right to request the correction of your Personal Information held by Doodseker if it is inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained. This right should be exercised in accordance with the procedure outlined in Doodseker’s PAIA manual.
14. Objection to Processing of Your Information
14.1In accordance with POPIA, you have the right to object to the Processing of your Personal Information at any time on reasonable grounds subject to legislative requirements or authorization.
15. Limitation of Liability
15.1If Doodseker requires Personal Information in order to provide you with products and services, your failure to provide Doodseker with the necessary information, may result in Doodseker being unable to provide you with the requested products and/or services. Where such services include financial advice, the suitability of the advice may be compromised if you do not provide complete, accurate and up-to-date information. You are responsible for notifying Doodseker of your Personal Information.
15.2Doodseker shall not be liable for any loss, damage, prejudice, or claim arising from or related to:
15.2.1Your failure to provide complete, accurate, or current information;
15.2.2Your failure to update or correct your Personal Information when circumstances change;
15.2.3Any reliance placed on incomplete, inaccurate, misleading, or outdated information supplied by you; or
15.2.4Any delay or inability to provide products or services resulting from insufficient information provided by you.
15.3Doodseker shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of opportunity, loss of data, or reputational harm arising from the provision of services or reliance on wrongful and/or inaccurate information provided by you to Doodseker.
15.4Doodseker does not warrant or represent, whether express or implied, regarding the accuracy, completeness, or suitability of any advice, recommendation, or service where such advice, recommendation, or service is based on incomplete or inaccurate information supplied by you.
15.5Nothing in this clause shall exclude or limit any liability which cannot lawfully be excluded or limited under applicable law.
16. Marketing
16.1Where you provide your Personal Information to Doodseker in respect of purchasing or enquiring about products or services, you consent to the relevant Doodseker representative contacting you with information relating to news, trends, services, events and promotions in respect of similar products and or services, always subject to your right to opt out of receiving such marketing communications at the time your information is collected and on each subsequent marketing communication thereafter. You may object to receiving direct marketing from Doodseker at any time by contacting Doodseker Call Centre on 087 377 1900.
16.2Where you choose to exercise your right to opt out of direct marketing, please allow up to 21 (Twenty-One) calendar days for Doodseker to effect such change.
17. Clickstream Data
17.1In the interests of better customer service, Doodseker may collect anonymous information from visitors to its websites. During said process, Doodseker ensures the information cannot be used to identify you. This information is sometimes known as “clickstream data”. Doodseker or its analytics vendors (including Google Analytics) may use this data to analyse trends and statistics and to provide better customer service.
17.2The information, referred to as traffic data, which may be collected includes:
17.2.1Your IP address;
17.2.2The search terms you have used;
17.2.3The pages accessed on the website and the links you have clicked on;
17.2.4The date and time you visited the website;
17.2.5The referring website (if any) through which you clicked through to our website; and
17.2.6The type of website browser you use.
17.3As mentioned, the traffic data is aggregated and not personally identifiable and our website analysis will also respect any ‘do not track’ setting you might have on your web browser.
18. Cookies
18.1A cookie is a small text file that is downloaded onto “terminal equipment” such as a computer or smartphone when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.
18.2Website cookies used by Doodseker are essential to the functioning of Doodseker’s website. Cookies assist with the performance and design of Doodseker’s website. This allows Doodseker to measure the number of times a page has been visited, whether a page has been visited on the website through an advertisement or by other means. Other cookies assist to remember your settings which you may have selected or assist with other functionality when you browse and use Doodseker’s website. This helps Doodseker to remember what you have selected to remember your preferences on your return visit. On certain pages of the website, Doodseker uses cookies to assist in understanding your interests as you browse the internet so as to tailor and render to you more personalised content and services in the future. This assists Doodseker in delivering relevant advertising to you during various advertising campaigns we may run from time to time through participating third-party sites.
18.3In addition, we also use cookies on certain pages of our website to communicate with third-party data suppliers to extrapolate your digital behaviour. This helps us to understand and target more relevant advertising in the future. The information we receive is all aggregate and anonymous, but will include statistics such as demographics, online behaviour, product interests and lifestyle.
18.4If you do not want to receive a cookie from the website, you have the option of setting your browser to notify you when you receive a cookie, so that you may determine whether to accept it or not. However, please be aware that if you do turn off “cookies” in your browser, you will not be able to fully experience some of the features of the website.
19. Minors
19.1Doodseker acknowledges that its website may be accessed by minors from time to time and accordingly Doodseker is committed to complying with all applicable laws aimed at protecting minors, including the protection of their Personal Information. Where the Personal Information of a minor is Processed, such Processing will be conducted strictly in accordance with applicable law, including the requirements of sections 34 and 35 of POPIA, and will only occur where a lawful justification exists, including where consent has been obtained from a competent person as required by law.
20. Updates
20.1This Privacy Policy was last updated on 20 May 2026. A notice will be posted on Doodseker’s website home page whenever the Privacy Policy is materially changed.
20.2Please check the website regularly to ensure that you are aware of the latest version of this Privacy Policy.
21. Questions Regarding This Policy
21.1Questions, comments and requests regarding this Policy may be directed to info@doodseker.co.za for clarification.
22. Particulars of Doodseker
22.1Should you have a complaint or concern regarding the Processing of your Personal Information, your complaint may be submitted to klagtes@doodseker.co.za.
22.2Doodseker (Pty) Ltd is the controlling company. Doodseker (Pty) Ltd is an authorised financial services provider (FSP No. 56073).
22.3Our head office’s registered address is: 36 Alkantrant Road, Lynnwood Corporate Park, Lynnwood Manor, Block B, Pretoria, 0081 in the Republic of South Africa.
22.4For more information on Doodseker, please visit our website at: www.doodseker.co.za.
23. The Information Regulator
23.1While Doodseker appreciates the opportunity to address and resolve any complaint you may have regarding our Processing of your Personal Information, you have the right to lodge a complaint with the Information Regulator of South Africa. The contact details of the Information Regulator are set out below: